Student+Laptop+Troubleshooting

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Student Laptop showing teacher log-in (i.e. icons on the desktop)
If a student's laptop logs on with icons on the desktop (teacher log-in), then they will need to take the following steps 1. Shut it down completely (means black screen) 2. Click the network card to the left 3. Count to 15 (in your head) 4. Click the network card back to the right 5. Turn laptop on and log on 6. If desktop still shows icons, then you need to write down the laptop number and e-mail _hstech describing the problem

Student is unable to log on
1. Instruct student to restart their laptop 2. Also have student click wireless card off, then click back on following the restart 3. If this doesn't work, it is acceptable to have the student get another laptop, just be sure to keep track of them.